Coronavirus (COVID-19) - A Message From Kingstone. Read Here.    

The CoronaVirus 2019 (COVID-19)

Message from Kingstone Insurance Company

As promised, Kingstone will continue to keep you informed of the proactive measures we have taken to ensure the health and safety of our workforce, while continuing to serve our Producers and Policyholders.


New York Policyholders

On March 30, 2020, the New York Department of Financial Services issued Executive Order 202.13. In order to keep our producers and policyholders well-informed, as well as comply with the Order’s requirements, Kingstone is providing you with the below hyperlink to access a copy of the entire regulation:                                                                                                                                                                                                 Executive Order 202.13                                                                                                                                                                                                                                                                                                            For our policyholders who are experiencing financial hardship due to COVID-19 and need to request billing deferral, please use our online form.                                                                                                                                                                                                                                                                                                       New York Financial Hardship Request Form                                                                                                                                                                                                                                                                          If you need assistance or have a question, we are here.                                                                                                                                                                                                                                                          Customer Service:                                                                                                          

  Call us: 1-800-364-7045                                                                                                                                  Email us: [email protected]                                                                                  Visit our Consumer PortalNew York Consumer Portal

New Jersey Policyholders

On April 9, 2020, Executive Order NO. 123, was issued. In order to keep our producers and policyholders well-informed, as well as comply with the Order’s requirements, Kingstone is providing you with the below hyperlink to access a copy of the Executive Order:

 

Executive Order No. 123

 

For our policyholders who are experiencing financial hardship due to COVID-19 and need to request billing deferral, please use our online form.


New Jersey Financial Hardship Request Form  

 

If you need assistance or have a question, we are here.

 

Customer Service:

Call Us: 1-844-328-8729

Visit our Consumer Portal: Outside of New York Consumer Portal

Connecticut Policyholder

On April 1, 2020, the Governor Executive Order No. 7S was issued. To keep our producers and policyholders well-informed, as well as comply with the Order’s requirements, Kingstone is providing you with the below hyperlink to access a copy of the Executive Order:

 

Executive Order No. 7S

 

For our policyholders who are experiencing financial hardship due to COVID-19 and need to request billing deferral, please use our online form.

 

Connecticut Financial Hardship Request Form  

 

If you need assistance or have a question, we are here.

 

Customer Service:

Call Us: 1-844-328-8729

Visit our Consumer Portal: Outside of New York Consumer Portal

Massachusetts Policyholders

For our policyholders who are experiencing financial hardship due to COVID-19 and need to request billing deferral, please use our online form.

 

Massachusetts Financial Hardship Request Form  

 

If you need assistance or have a question, we are here.

 

Customer Service:

Call Us: 1-844-328-8729

Visit our Consumer Portal: Outside of New York Consumer Portal

Rhode Island Policyholders

For our policyholders who are experiencing financial hardship due to COVID-19 and need to request billing deferral, please use our online form.

 

Rhode Island Financial Hardship Request Form  

 

If you need assistance or have a question, we are here.

 

Customer Service:

Call Us: 1-844-328-8729

Visit our Consumer Portal: Outside of New York Consumer Portal

As a company, we are conducting business remotely in most departments, and it is business as usual. Social distancing is critical, and we support and encourage our employees to work remotely when possible.


Kingstone will be suspending all internal inspections effective immediately. We have spoken with our inspector partners and informed them to complete external inspections only during this time. For policies that had an interior inspection scheduled or were required to have an internal inspection, we will be conducting an exterior inspection instead. The health and safety of our workforce, policyholders, and partners are our priority.

 

We are committed to providing uninterrupted service. Our Consumer Portal allows you easy access to Policy Status, Make a Payment, and Policy Documents right from your home. We encourage our policyholders to utilize this online platform.


Register your policy:
 • New York Consumer Portal Click Here
  o NY Customer Service 1-800-364-7045

           Email: [email protected]

 • Outside of New York Consumer Portal Click Here
  o Outside of New York Customer Service: 1-844-328-8729


Our team members will continue to remain available during regular business hours. We are here for our policyholders, and if you need assistance or have been impacted, we will work to find a solution with you.